The privacy of your personal information has always been important to us at SMOKIN’HOT. In addition to complying with existing laws that govern confidential information that you provide to us, we are also required to comply with the National Privacy Principles. We will always seek to comply with the National Privacy Principles as well as other applicable laws affecting your personal information.
Collecting Your Personal Information
Providing personal information is not a prerequisite for accessing the smokinhot.com.au website. It is however, necessary when placing an order online, registering to receive information or providing feedback. In these cases you will see that some of the information you are asked to provide is mandatory (without which you will be unable to complete the process) and some is voluntary.
SMOKIN’HOT collects information that does personally identify you to carry out the functions offered on the different areas of the site that you choose to access.
Apart from the information you personally provide to us, we may collect navigational information when you browse the smokinhot.com.au site. This is general information like your domain type, IP service provider, browser type and IP address and is presented in the form of an overall average use on a daily basis and does not contain personal information about you.
We also use a browser feature known as a cookie, which assigns a unique identification to your computer and are typically stored on your computer’s hard drive. Both navigational information and cookies are used by us to identify problems, evaluate the effectiveness of our website and analyse trends. With this knowledge, we can improve the quality of your experience on our website by recognising and delivering more of the most desired features.
It is possible for you to configure your browser to reject the receipt of cookies if you wish, however the shopping section of smokinhot.com.au will not function.
How Your Personal Information is Held
SMOKIN’HOT has implemented stringent security measures to protect the information we collect at our website. We receive and store the information on our secure databases which are only accessible as needed by authorised SMOKIN’HOT staff that are fully aware of the importance of confidentiality.
If you are visiting smokinhot.com.au from a location outside Australia, your connection will be through, and to, servers located in Australia. Your orders placed with smokinhot.com.au will be accepted and fully processed in, and shipped from, Australia unless otherwise notified. All information you provide will be processed and securely maintained in our web servers and internal systems located in Australia.
Furthermore, your personal information is not stored or remotely accessible on our website or on servers whose specific function is for the internet. What that means is that if there is, despite our best efforts, an intrusion to our internet server, you can be assured that your personal information and any data relating to yourself personally are not obtainable.
However, due to the nature of the internet, SMOKIN’HOT cannot guarantee that your personal information will always be secure, either during its transmission to SMOKIN’HOT or from unauthorised access during storage.
To assist SMOKIN’HOT with protecting all personal information, we request that you contact SMOKIN’HOT immediately you become aware, or have reason to believe of, any unauthorised use of personal information.
Using and Disclosing Your Personal Information
SMOKIN’HOT does not sell, rent or disclose your email address or other personal information to unrelated third parties unless required to do so by law, or based on our belief and in good faith, that it is necessary to protect the users of our website or the public.
We use the information gathered for processing your order, developing our website and for planning in improving our products and services to customers and visitors to the website.
We may use the information you provide to inform you about new SMOKIN’HOT products or items of interest via email or postal mail. We try not to do this intrusively and you can always choose not to receive any further newsletters or promotional material from us by clicking on the appropriate link clearly visible in the emails we send. Alternatively, you can contact us directly at smokinhot.com.au
Accessing your Personal Information
SMOKIN’HOT will use its reasonable endeavours to keep personal information current and accurate. SMOKIN’HOT encourages you to correct any personal information that is inaccurate. You may contact SMOKIN’HOT to examine, amend or delete personal information. SMOKIN’HOT will use reasonable endeavours to provide, amend or delete personal information within fourteen (14) days of receipt of your enquiry. If applicable, any legal requirement on SMOKIN’HOT to maintain certain records will prevail over any of your requests.
SMOKIN’HOT is not directed at nor promoted to those under sixteen (16) years of age, and no one under the age of sixteen (16) should register for any events, promotions, or purchase of products on smokinhot.com.au.
Contacting Us and Privacy Issues
You can obtain further information on request about the way in which we manage the personal information that we hold or you can raise any privacy issues with us by contacting us at the following email address, mailing address or telephone number:
Postal: PO Box 3078
WOLLONGBAR NSW 2477
Phone: 0266 288 881